Having the experienced staff, accompany with leading experts, CMC is always ready for consulting library and information centers in defining their information technology development strategies, building up general solutions for investment and defending projects. We do not only supply the professional software, we also supply the complete service packages.

Consulting

CMCSoft supplies consultant services: building up and defending projects, developing information technology and library modernization, setting up and deploying applications of electronic libraries to practice, training modern library knowledge… And CMCSoft always is trusted and chosen as an important consultant partner, because:

Profession: all teams are usually trained to improve their skill. Working process is certificated by ISO 9001 – 2000

>> Experience: with many years of experience, the profound understanding of our customers and markets, the devoted enthusiasm and a well-rounded profession, we are always the trustworthy partner of the customer.

>> Human resource: we are one group with more than 200 members who are graduated at areas: IT, trade, solution consultant, financial consultant, business administration…

>> Effective advice: we always target the result of projects and are aware of our success that is customers’.

>> Success: we have more than 100 customers and most of them have been using our products.

Training Service:

>> Beside an experienced team is usually trained about teaching skill, we also cooperate Vietnamese leading professors in library and information area.

>> Field of training: use our software; MARC21 standard; basic and advanced skill about computer system; operate real working process, admin and maintain system…

Number of supporting team: 10 people

Duration of warranty: 12 months from the approval of the system.

Content of warranty: Fix bugs of CMC’s software, excluding bugs of others programs, system software, operating system, operations, data and hardware

Methods of warranty: After receiving official requirements of libraries, the supporting team has the responsibility of checking bugs and giving solutions to them no later than 24 hours (3 working days). In case CMC’s software has serious bugs interrupting the whole system, CMC will give temporary solutions to overcome problems.

Type of warranty or support: customer can choose one or more services, include: onsite, email, phone, remote control, fax, post-mail.